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CIS 2010 - Introduction to Computer-Based Information Systems

Fall 2007
Updated 8/16/07


Your Name


ULearn (

Other address if desired


Depends on Instructor


Depends on Instructor


35 Broad Street, Atlanta, GA  30303

Office Hours:

Office Hours or by appointment


(404) 651-3842

Mailing Address:

P.O. Box 4015, Atlanta, GA  30302-4015

CIS Department Office:

(404) 651-3880


CSP 1 or Graduate Standing (Prerequisites enforced)

Required Textbooks

Haag, Stephen, Cummings, Maeve and McCubbery, Donald. (2007). Management Information Systems for the Information Age. (6th Edition). Boston, MA: McGraw-Hill/ Irwin, ISBN: 0-07-323062-6.

Grauer, Robert T., Lockley, Maurie Wigman, and Mulbery, Keith. (2008). Microsoft Office Access 2007. Upper Saddle River, NJ. Pearson Education, Inc., ISBN: 0-13-225212-0.

Course Description

This course provides an introduction to computer and information systems concepts including hardware, software, databases, data communications, and business applications. The student is introduced to methods of determining user requirements and developing application systems using databases and fourth generation languages.

Course Objectives

Upon completion of the course, each student will be able to:

  1. Analyze and apply IT to solve common business problems,
  2. Propose and defend effective solutions to business problems, and
  3. Create a database application to solve a business problem.


Instructor Responsibilities


Student Responsibilities


Come prepared to every class.



Come prepared to every class.


Plan the class so that objectives can be achieved.



Complete all work on time.


Treat students as responsible adults.



Behave as a responsible adult.


Create a mutually respectful classroom environment.



Treat others with respect.

Course Outline – Fall 2007






Week 1

The Information Age in Which You Live


Computer Hardware and Software


Getting Started Due


Haag Ch. 1


Haag ELM A




Week 2


Finding Information for Written Assignment 1


Major Business Initiatives




Haag Ch. 2

On WebCT







Week 3


Introduction to Access


Relational Databases and Multi-Table Queries


Written Assignment 1 Due


Access 2007 Ch. 1


Access 2007 Ch. 2




Week 4


Test 1: Haag Ch. 1-2, ELM A, Access 2007 Ch. 1-2


Written Assignment 1 Discussion




Week 5


Customize, Analyze, and Summarize Query Data


Structured Query Language


Create, Edit, and Perform Calculations in Reports


Access 2007 Ch. 3




Access 2007 Ch. 4



On WebCT



Week 6




Databases and Data Warehouses


Designing Databases and Entity-Relationship Diagramming




Haag Ch. 3


Haag ELM C

On WebCT





Week 7


Test 2: Haag Ch. 3, ELM C, Access 2007 Ch. 3-4


Decision Support and Artificial Intelligence


Individual Database Due




Haag Ch. 4




Week 8


Enterprise Infrastructure and Integration


Enterprise Resource Planning

Haag Ch. 7


ERP Article




On WebCT

Week 9

Monday 10/15 Last day to withdraw and receive a "W"


Electronic Commerce


Second Life




Haag Ch. 5



239 to 273

Week 10


Systems Development


Haag Ch. 6


Outsourcing Article


On WebCT

Week 11


Test 3: Haag Ch. 4-7


Written Assignment 2 Discussion


Team Database Due

Team Database Evaluations Due




Week 12


Protecting People and Information


Computer Crime and Forensics


Optional: Written Assignment 2 Draft Due




Haag Ch. 8

Haag ELM H







Week 13

Presentations on Written Assignment 2


Written Assignment 2 Due

Written Assignment 2 Team Evaluations Due




Week 14

Thanksgiving Holiday No Classes Tuesday – Friday this week



Week 15


Emerging Trends and Technologies


Haag Ch. 9 


Week 16

Review for Final Exam: Haag Ch. 1-9, ELM A, C, & H,

Access 2007 Ch. 1-4, Emphasis on Haag Ch. 8 & 9




Final Exam

8-10am, Saturday, December 15, 2007




Academic Honesty

Students may have general discussions about assignments with fellow classmates, but each student must develop his or her solution to the assignments, unless assignments are identified as team projects. Students may not ‘share’ work in any form or any portion of an assignment except on team assignments.  It is each student’s responsibility to keep his/her own work secure.  Failing to adequately protect one’s work does not relieve the student from academic dishonesty charges.


University regulations will be enforced regarding dishonorable or unethical conduct (Cheating, Plagiarism, Falsification, Unauthorized Collaboration or Multiple Submissions). The penalties for incidents of academic dishonesty can lead to expulsion from the University (see General Catalogue p. 64, Student Handbook p. 130 or In this class, there will be zero tolerance for dishonorable or unethical conduct. Electronic or physical sharing of answers will be considered cheating and will not be tolerated.


Cheating on examinations involves giving or receiving unauthorized help before, during, or after an examination. Examples of unauthorized help include sharing information with another student during an examination, intentionally allowing another student to view one’s own examination, and collaboration before or after an examination which is specifically forbidden by the instructor.


Plagiarism is presenting another person’s work as one’s own. Plagiarism includes any paraphrasing or summarizing of the works of another person without acknowledgment, including the submitting of another student’s work as one’s own. Plagiarism frequently involves a failure to acknowledge in the text, notes, or footnotes the quotation of the paragraphs, sentences, or even a few phrases written or spoken by someone else.  The submission of research or completed papers or projects by someone else is plagiarism, as is the unacknowledged use of research sources gathered by someone else. Failure to indicate the extent and nature of one’s reliance on other sources is also a form of plagiarism. Any work, in whole or part, taken from the Internet or other computer based resource without properly referencing the source (for example, the URL) is considered plagiarism. A complete reference is required in order that all parties may locate and view the original source. The student is responsible for understanding the legitimate use of sources, the appropriate ways of acknowledging academic, scholarly or creative indebtedness, and the consequences of violating this responsibility.  (Note:  Please review the definition of plagiarism before you submit Assignment 2, your group paper. Your instructor is obligated to file a form with the Dean’s Office, if there is evidence that you have committed plagiarism in your paper.)


Submission for academic credit of a work product, or a part thereof, represented as its being one’s own effort, which has been developed in substantial collaboration with assistance from another person or source, or computer based resource, is a violation of academic honesty. It is also a violation of academic honesty to knowingly provide such assistance Collaborative work specifically authorized by an instructor is allowed.  (Collaboration on all assignments other than the database project, the group presentation, and Written Assignment 2 is forbidden.  If your instructor discovers that you have had unauthorized assistance or collaboration, the instructor is obligated to file a report with the Dean’s Office.)


If a student is charged with Academic Dishonesty, for each charge, a zero (0) with be given for the assignment, a minimum of fifty (50) points will be deducted from the final course total points and a written Notice of Academic Dishonesty will be given to the Dean’s office. The student will also receive a copy of the notice.


Each assignment will be submitted by 11:59 pm on the assigned date as an uploaded file. Submit ONE (1) final electronic version through the Assignments section of ULearn.  All assignments must be “uploaded” and “submitted” through the ULearn assignment drop box. A student who fails to upload and submit an assignment will have an additional 24 hours to submit the assignment to the instructor through the same ULearn drop box. If the assignment is submitted through ULearn within 24 hours of the original due date and time, the student will lose five (5) points from the grade for this assignment. Any assignment received more than 24 hours after the original due date and time will receive a zero (0) for that assignment. Georgia State University provides 1,500 seats in its technology labs for its students. Ask the Lab Assistant for help in downloading, uploading, or submitting materials using ULearn. It is your responsibility to make sure that you properly submit the correct file.  Even though clicking on a shortcut file (extension .lnk) will open your assignment file on your computer, submitting the shortcut file will NOT give your instructor access to your assignment file.  Similarly, merely uploading an assignment file to your private folder in ULearn will not give your instructor access to your assignment file.  No credit will be given for assignments submitted more than 24 hours after their original due date and time unless you can provide documentation to support a claim of a valid reason for submitting work late.


Getting Started: (Individual Effort)

The questionnaire consists of a series of questions on the details of the syllabus and background information on you.  It should be downloaded and the questions answered by highlighting the correct answers. The file should be renamed as follows: your last name, your first initial, underscore, assignment, and extension (Example:  SmithA_GettingStarted.rtf). The file should then be uploaded and submitted to ULearn. (5 points)


Written Assignment 1: (Individual Effort)

Summary of requirements (detailed requirements, a slideshow with pointers to help you search for sites, as well as a sample completed assignment posted in ULearn):  Using the Internet, research how you may use IT in your future career by looking up how people currently working in your chosen field use IT or will be using IT soon. Your research should include (a) using a search engine such as Google to find information, (b) finding and reading a Blog (a Web log) written by someone currently working in your chosen field, (c) searching a job site such as or to find at least one job posting in your field that sounds interesting to you, and (d) finding and reading an article about how someone in your chosen field uses IT. Prepare a two-page written report detailing what resources you used for each search and what keywords you used.  Describe what you found at two or more sites for each step and discuss (a) how you expect use technology in your career and (b) skills that you will need to be successful in that career. All resources must be listed in a bibliography. Follow the format of the sample solution provided. See the instructions under the assignment for complete formatting details. When naming files to be uploaded and submitted, use last name, first initial, underscore, assignment, and extension (Example:  SmithLastNameA_Assignment1.rtf). (35 Points)


Written Assignment 1 Discussion

There will be an in-class discussion of what you found when you did your research for Written Assignment 1. You will be asked to describe your intended career and how you expect to use IT. You must be present when the discussion takes place. (5 points)


Students are expected to learn MS Access on their own time. Software programs will not be “taught” during class. It is the student’s responsibility to learn MS Access in order to apply the database tool to the project, just as one must learn word-processing and use it as a tool to apply to the cases.


By the second week of the semester, all registered students in CIS2010 should have received an e-mail from MSDNAA containing instructions on how to download a single copy of Microsoft Access for personal use. If you do not receive this e-mail, copy and paste the following URL: into your browser. Click on Log in, click on the ‘Forgot your password’ link and enter your student GSU e-mail address (Example: The MSDNAA website will e-mail you your password. If you don’t receive a reply within a day or two, contact the GSU MSDNAA administrator at the e-mail address listed at the MSNDAA website. PCs with MS Access installed are available at the Pullen Library South (Wells) Computer Center, the Education Building, and Aderhold labs, in case you don’t have a PC available at home.


Individual Database: (Individual Effort)

This assignment will prepare you to complete the team database. Follow the directions in the instruction document posted on ULearn before uploading the completed database to ULearn.  You should complete the individual database before asking questions about the team database. The individual database will be worth forty (40) points. Name your database by using your last name, first initial, underscore, and IndividualDB.  Access will provide the extension.  Example of a properly named database file:  SmithA_IndividualDB.mdb. (45 points)


Notes:  Be sure that you are uploading the correct Access database file by double-checking the file extension.  If you have file extensions turned off in Windows, you can view details about files in the dialog box in which you are selecting a file to upload by clicking on the menu of the icon that looks like a spreadsheet and selecting ‘Details.’ The file size and type of each file will be displayed.  You can also see the file extension of a file that you have attached in ULearn.  Make sure the type of the file you upload is for Microsoft Office Access 2007.


The GSU e-mail system removes Access databases that are attached to messages.  DO NOT attempt to submit either the individual database file or the team database file to your instructor’s GSU e-mail account. Submit your individual database file in the Assignments section of ULearn.  As a backup, your instructor may suggest that you attach your Access file as an attachment to a ULearn e-mail message to your instructor and yourself.  Then, you will be able to open your copy of the message, download the attachment, and open it, to be sure that you submitted the correct file.

Team Database: (Team Effort)

This will be a team Microsoft Access 2007 database project. Through this assignment, each two-, three-, or four-person team will design and develop a database that satisfied all the requirements posted in ULearn. The database project is worth forty (40) points. If a student does not join a group, there will be a 10-point deduction for the assignment plus the student will be ineligible for the 5-point Team Evaluation.


Each student must submit a Team Evaluation worth five (5) points. The instructions and form are under the assignment on ULearn. If a student fails to contribute to a team’s work, that student’s grade will be adjusted downward from the grade received by the group, to reflect that student’s contribution. The instructor should be notified before the project is due, if there are any problems with team members.


The project must be submitted by one team member to receive credit but each team member must submit their own team evaluation. Submit your Database Project file in the E-mail section of ULearn.  Send a copy of the message with your Access file attached to your instructor; also send a copy of your message to yourself and every other team member. Then, you and every other team member will be able to open the message, download the attachment, and open it, to be sure that the correct database file was submitted. Repeat the process, if the wrong file was submitted. If you are not the person submitting the file, it is in your interest to make sure your teammate submitted the correct file.

When naming files to be uploaded and submitted, use the following file naming convention:

Team Database - LastNameALastNameBLastNameC_TeamDB.mdb

Team Evaluation - LastNameA_DBTeamEval.rtf


You may NOT receive help on your project from anyone other than your team members and your instructor.  Any other help will result in a charge of Academic Dishonesty.


Written Assignment 2: (Team Effort)

Teams of two (2) or three (3) will be created, and each team will select a technology topic from a list provided by the instructor. The team may suggest a topic not on the list, but the instructor must approve it. The team will write a paper that is at least six pages long (margins of one inch, 12-point font, and double spaced; the title page and the references page will not count as pages of text; no blank lines between paragraphs) using the outline provided on ULearn (50 points) and present a 5 -10 minute formal presentation to the class (25 points). The written paper must use at least two (2) different sources other than the textbook (two different editions of the same book don’t count). Don’t stop when you have found your first two references.  Search long enough so that you have an idea of the range of current sources available. Remember that this is an IT course. We expect you to present current information about your topic and information technology and/or information systems.  For example, if your topic is “Medical technology,” we don’t want to hear about the history of medical technology or technology that doesn’t involve information systems. 


Although optional, you can submit a draft of your paper to your instructor before the paper is due to get feedback.  Usually groups that improve their papers to incorporate instructor feedback receive a better grade than they would have gotten if they had submitted the draft as their final paper.


The team evaluation is worth five (5) points. . The instructions and form are under the assignment on ULearn.


If a student fails to contribute to a team’s work, that student’s grade will be adjusted downward from the grade received by the group, to reflect that student’s contribution. The instructor should be notified before the project is due, if there are any problems with team members.  If a student fails to participate in a team, there will be a 10 point deduction fro the assignment and that student will be ineligible for the 5-point team evaluation.


ONE team member must upload submit the written assignment as an attachment usingVista e-mail.  Submit your paper file (in .rtf format, to keep the file size as small as possible) in the E-mail section of ULearn. Send a copy of the message with your paper file attached to your instructor; also send a copy of your message to yourself and every other team member. Then, you and every other team member will be able to open the message, download the attachment, and open it, to be sure that the correct paper file was submitted. Repeat the process, if the wrong file was submitted.  If you are not the person submitting the file, it is in your interest to make sure your teammate submitted the correct file. EACH team member must (UPLOAD) submit an individual Team evaluation.


When naming files to be uploaded and submitted, use the following naming conventions:

Assignment2 - LastNameALastNameB_Assignment2.rtf

Team Evaluation - LastNameA_Assignment2Team.rtf


You must use sources other than your textbook. Failure to list sources or present direct quotes in quotation marks will result in a grade of zero and a charge of academic dishonesty.


Second Life Assignment: (Individual Effort)

This assignment will require you to create an avatar in Second Life.


Class attendance is expected, anticipated and rewarded. There are 30 points available for participation that will be based on in-class activities so you must attend class to receive these points.  All classes are important and you cannot "make up" the experience of a class.

Bonus Points and Extra Credit

There will be NO bonus points or extra credit beyond the 500 points identified in this syllabus. (See Grading)

Canceled Classes

If classes are “canceled by the University,” be prepared to cover both the missed and current reading assignments at the next scheduled class meeting. 

Class Disruption

Do not disrupt, distract, or prevent others from learning by arriving late, leaving early, or failing to turn off all electronic devices during the scheduled class. (Laptop computers used for taking notes are the exception to this rule.)


All messages will be broadcast to the class electronically through the ULearn bulletin board. Students may respond to messages/questions on the class bulletin board or chat room. Anyone may send the instructor ULearn e-mail messages and the instructor will reply electronically to the student’s ULearn account, in class, or both. It is important that you check your ULearn account regularly for questions, replies, corrections, and news.


There will be NO curving of grades in this class section. This class is part of a standardized course curriculum, which allows each student to have the same opportunity to succeed, no matter which section or instructor was selected.

Exam Conflict

A conflict final exam may be given by the department, if deemed necessary. For a student to take the conflict exam, one or more of the following conditions must be satisfied: (A) a religious observance prevents the student from taking an exam on the scheduled date, (B) the student has another exam scheduled on the same day, at the same time, or (C) the student has three (3) exams scheduled on the final exam day.  It is the student’s responsibility to check the exam schedule for conflicts (i.e., other exams or classes scheduled for the same time). Alert your instructor of the conflict by ULearn e-mail before the end of the second week of class, if you need to take the conflict exam.




Grade Distribution





465 - 500


Getting Started




450 - 464






437 - 449


Written Assignment 1




415 - 436


Written Assignment 1 Discussion




400 - 414


Written Assignment 2




377 - 399


Written Assignment 2 Team Evaluation




363 - 376


Written Assignment 2 Presentation




350 - 362


Individual Database




300 - 349


Team Database




Less than 300


DB Team Evaluation






Second Life Assignment






Test 1






Test 2






Test 3






Final Exam












Half of your final exam score can replace your lowest regular test score if that number is higher than your lowest test score. There are various reasons why you may not do as well as you would like on a test.  Perhaps you misread questions on Test 1, you thought you understood querying an Access database but you found out that you didn’t when you got Test 2 back, you were sicker than you thought when you took a test, or you missed a test for discretionary reasons (you wanted to leave town early to attend a wedding, you couldn’t document an illness, or you overslept and missed a test).  If you cannot document that you had a valid reason for missing a test, you will not be able to take a makeup test, and your grade for that test will be a zero. As long as you only miss one test, you will be able to replace that zero grade with half of your final exam grade.  No matter how well you do on your final exam, half of that score cannot replace more than one test score.


A student who, due to exceptional circumstances (e.g., a death in the immediate family or hospitalization), has a passing grade (C or better) and cannot complete the course (all but ONE deliverable) may qualify to receive a grade of “I” (see General Catalogue for additional detail).

Learning Disabilities

Students with special needs that have been certified by the Disability Services office must notify the instructor immediately in order for accommodation to be made in ULearn and instruction.


NO make-ups will be given if you miss a test for reasons other than a documented religious observance, a documented illness, or a documented work-related reason. It is impossible to create an equivalent experience without placing the student at either an advantaged or disadvantaged status.  Inform your instructor, if you will be unable to take an exam at the scheduled date and time.

Office Hours

Scheduled office hours are available each week. Preference will be given to students requesting specific dates and times. Appointments can be made for times other than scheduled office hours by e-mail or phone. Call to cancel appointments if an emergency arises and you cannot meet with your instructor. (See page 1)


The instructor encourages everyone to participate in class activities and discussions, and to respond to questions from other students. This type of class interaction will guarantee maximum points for participation. Participation is based on:

1.       Attending class,

2.       Being prepared to participate (by reading the assigned material),

3.       Asking and responding to questions,

4.       In-class activities,

5.       and pop quizzes (which your instructor may choose to give)


Reading Assignments

Reading assignments relate directly to the material to be covered in class and should be completed prior to the class for which they are assigned.


If a request is made for any scored material to be reassessed, please recognize that it will be possible to retain, gain, or lose points in the reassessment process. Make any reassessment requests by ULearn e-mail within one (1) week of grading. Please make a follow-up appointment (ULearn e-mail or phone) to meet the instructor during office hours for review of the results of any reassessment. A request for reassessment will not be granted if more than a week has passed since the grade in question was posted.  Check your grades in ULearn regularly. 

Religious Observance

If you will miss any class(es) because of a religious observance, consult with the instructor before the end of the second week of class by ULearn e-mail.

Review of Materials

All materials will be retained for one (1) year after the end of the previous term for review or grade appeal. Contact the instructor for an appointment to review materials.


Solutions to exams, cases, and projects are available for review during office hours or by appointment. Solutions will be shared with the class during a class review, but will not be posted, as these represent a student's intellectual property.


In order to receive a satisfactory grade, students should anticipate studying at least six (6) hours per week (on average) outside of class. Computer classes, by their nature, require a greater investment of time than other courses in the curriculum.


Read and study this syllabus carefully. This is a contract between the instructor and student, which lays out the responsibilities of both parties. If there are questions, consult with the instructor before the end of the second week of class by ULearn e-mail.


GSU requires all students to have an e-mail account and to have access to a computer. GSU user IDs can be obtained from room 106, Library South.

All individual assignments must be “uploaded” and “submitted” through the ULearn assignment drop box. A student who fails to upload and submit an assignment before the deadline will have an additional 24 hours to submit the assignment to the instructor through the same ULearn drop box. If the assignment is submitted through ULearn within 24 hours, the student will lose five (5) points from his/her grade. Any assignment received more than twenty-four hours after the original deadline will receive a zero (0). Georgia State University provides 1,500 seats in its technology labs for its students. Ask the Lab Assistant for help in downloading, uploading, or submitting materials using ULearn.

If a student chooses NOT to use technology provided by Georgia State University and encounters problems, the student is still responsible for the submission on time.  Do not wait until the last moment to submit assignments! ULearn can become busy just before an assignment is due, and you may encounter problems uploading and submitting. Even if you encounter problems with ULearn or your Internet connection, your instructor will not be able to waive the 5-point penalty for submitting work late.  


Three (3) tests will be given using objective (multiple-choice) questions covering course materials from lectures and assigned readings. Failure to turn in both the exam and answer sheet will result in a zero (0) for the test grade.


It is the student’s responsibility to ensure that all submitted assignments are virus free. Infected files will NOT be opened or graded. Any infected assignment will receive a grade of zero (0). Every student can download and install Symantec AntiVirus software without charge. Point your browser to for details. Either set your antivirus software to update automatically or run the virus definition update wizard regularly.


This course will be taught in conjunction with ULearn. Registered students will receive assignments, instruction, feedback, and credit (points) through the ULearn interface. Submit all assignments as files by Midnight of the assigned day (plan on submitting before 11 p.m. of that day, to avoid last-minute problems). ULearn will be the principal medium for all course communication.

ULearn Abuse

The use of ULearn is a privilege. Correspond with colleagues as one would in a business letter by typing out all messages using proper grammar and spelling. Misuse of ULearn through actions such as cursing, insults, profanity, swearing, sarcastic, racist, or negative comments will result in loss of ULearn privileges and can lead to dismissal from class.

ULearn Assignments

Submit all assignments as files (file names without spaces or special characters). See each assignment for the appropriate naming convention. Follow the steps in ULearn to upload files to the server and then attach the files to the specified assignment or Vista e-mail message.

ULearn Bulletin Board

This course will provide a common platform for students to communicate with each other through the ULearn Bulletin Board. This is the medium to post questions and responses related to course lectures, homework, programs, or exams. Students are encouraged to take an active role in their learning by asking and responding to questions from their peers. The instructor will also post messages.

ULearn E-mail

This course will provide students with direct access to the instructor through ULearn e-mail. Use this medium for questions that CANNOT be answered by fellow students through the bulletin board and require the instructor’s response.

ULearn Grading
All individual assignments must be “uploaded” and “submitted” through the ULearn assignment drop box. A student who fails to upload and submit an assignment by the due date and time will have an additional 24 hours to upload and submit the assignment to the instructor through the same ULearn drop box. If the assignment is submitted through ULearn within 24 hours after the deadline to receive full credit, the student will lose five (5) points from his/her grade. Any assignment received more than twenty-four hours after its original deadline will receive a zero (0). Georgia State University provides 1,500 seats in its technology labs for its students. Ask the Lab Assistant for help in downloading, uploading, or submitting materials using ULearn.

ULearn Submissions

There is a two-part procedure to submit assignments. First, you must “upload” the file to the ULearn server. Second, you must “submit” the assignment to be graded. Your instructor does not have access to and cannot give you credit for files that were not attached to an assignment or e-mail message.

Withdrawing from the Course

Students withdrawing after the last date to withdraw will receive a grade of WF unless a hardship authorization is obtained from the Dean of Students. Students can only attend the classes for which they are registered. 

Special Considerations

All student work submitted in fulfillment of course requirements and any student activity recorded is deemed to be granted in the public domain (copyright-free) for the purposes of use as instructional or research material or for examples of student work in current and future courses.


Learning Outcomes

Upon completion of the materials, each student will be able to explain and apply knowledge of:

Management Information Systems for the Information Age

Chapter 1 - The Information Age in Which You Live

  1. Describe the Information age and the role of knowledge workers within it.
  2. Define management information systems (MIS).
  3. Describe key factors shaping today’s economic environment.
  4. Validate information as a key resource and describe both personal and organizational dimensions of information
  5. Define how people are the most important organizational resource, their information and technology literacy challenges, and their responsibilities.
  6. Describe the important characteristics of information technology (IT) as a key organizational resource.
  7. List and describe the six roles and goals of information technology on any organization


Chapter 2 - Strategic and Competitive Opportunities

  1. Illustrate how the creative use of information technology can give an organization a competitive advantage.
  2. Describe how to develop business strategies for the Internet Age and use tools to help.
  3. Describe how e-commerce technologies up the stakes and give organizations even more opportunities.
  4. Summarize how one specific industry has consistently used information technology for competitive advantage.
  5. Summarize how to use information technology for competitive advantage in an organization.


Chapter 3 - Databases and Data Warehouses

  1. Describe business intelligence and its role in an organization.
  2. Differentiate between databases and data warehouses with respect to their focus on online transaction processing and online analytical processing.
  3. List and describe the key characteristics of a relational database.
  4. Define the five software components of a database management system.
  5. List and describe the key characteristics of a data warehouse.
  6. Define the four major types of data mining tools in a data warehouse environment.
  7. List key considerations in managing the information resources in an organization.


Chapter 4 - Decision Support and Artificial Intelligence

  1. Define decision support system, list its components, and identify the type of applications it’s suited to.
  2. Define collaboration systems along with their features and uses.
  3. Define geographical information systems and state how they differ from other decision support tools.
  4. Define artificial intelligence and list the different types that are used in business.
  5. Define expert systems and describe the types of problems to which they are applicable.
  6. Define neural networks, their uses, and a major strength and weakness of these AI systems.
  7. Define genetic algorithms and list the concepts on which they are based, and the types of problems they solve.
  8. Define intelligent agents, list the four types, and identify the types of problems they solve.


 Chapter 5 - Electronic Commerce

  1. Describe the four main perspectives of e-commerce, its current status, and the global growth expected in the next few years.
  2. Identify the advantages of business to consumer (B2C) commerce.
  3. Describe the techniques that lead to success in B2C e-commerce ventures.
  4. Describe the variety of ways that business to business (B2B) e-commerce technologies are being used, and describe next generation models, which may widen the adoption of global B2B e-commerce.
  5. Identify the unique aspects of e-government applications.
  6. Describe the status and options for e-commerce payment systems.


Chapter 6 - System Development

  1. List the seven steps in the system development life cycle and an associated activity for each step.
  2. List four reasons why your participation during the systems development life cycle is critical.
  3. Describe three of the five reasons why projects fail.
  4. List two of the three advantages of selfsourcing.
  5. Describe prototyping and profile an example of a prototype.
  6. Describe two of the five advantages of prototyping.


Chapter 7 - IT Infrastructures

  1. Explain the relationship between organization’s roles and goals and the IT infrastructure.
  2. List and describe four of the seven factors that help increase employee productivity.
  3. Explain system integration and how it enhances decision-making.
  4. List and describe two different types of workflow systems.
  5. List and describe two IT infrastructure components that create business partnerships and alliances.
  6. List and describe two of the four IT infrastructure components that enable global reach.


Chapter 8 - Protecting People and Information

  1. Define ethics and describe the two factors that affect how you make a decision concerning an ethical issue.
  2. Define and describe intellectual property, copyright, Fair Use Doctrine, and pirated and counterfeit software.
  3. Define privacy and describe the ways in which it can be threatened.
  4. Describe the two ways that information is valuable to business.
  5. Describe the ways in which information on our computer or network is vulnerable.
  6. Define risk management and risk assessment and describe the seven security measures that companies can take to protect their information.


Chapter 9 - Emerging Trends and Technologies

  1. Describe why information filtering is becoming important and list and define the two trends that will support information filtering.
  2. Describe the movement toward intellectual computing including automatic speech understanding and the role of people in decision-making.
  3. Define biometrics, automatic speech recognition, virtual reality, and CAVs as they relate to changes in physiological interaction.
  4. Describe the various technology innovations and trends that will increase portability and mobility.
  5. Discuss the challenges of and technological innovations for the coming digital frontier.
  6. Describe the broadening of e-government and the coming C2C explosion as they relate to the re-birth of e-commerce.


XML A - Computer Hardware and Software

  1. Define Information Technology (IT) and its two basic categories: Hardware and Software.
  2. Describe categories of computers by size.
  3. Compare the roles of personal productivity, vertical market and horizontal market software.
  4. Describe the roles of operating systems and utility software as components of system software.
  5. Define the purpose of the six major categories of hardware.


XML B - The WWW and the Internet

  1. Define the relationship among web site, web site address, domain name, web page and uniform resource locator (URL).
  2. Explain how to interpret the parts of the address on the web.
  3. Identify the major components and features of web browser software.
  4. Describe the differences between directory and true search engines.
  5. Describe the various technologies that make up the Internet.
  6. Identify key considerations in choosing an Internet service provider (ISP).
  7. Describe the communications software and telecommunications software you need to connect to the Internet. 



Database Concepts

Chapter 1 - Getting Started

  1. Survey the why, what and how of database processing.
  2. Understand the reasons for using a database (why).
  3. Learn the functions and components of database systems (what).
  4. Know the three major steps in creating a database (how).


Chapter 2 - The Relational Model

  1. Learn the conceptual foundation of the relational model.
  2. Understand how relations differ from nonrelational tables.
  3. Learn basic relational terminology.
  4. Learn the meaning and importance of keys, foreign keys and related terminology.
  5. Understand how foreign keys represent relationships.
  6. Learn the purpose and use of surrogate keys.
  7. Learn the meaning of functioning dependencies.
  8. Understand the two basic relational design principles.


Chapter 3 - Structured Query Language

  1. Learn basic SQL statements for crating database constructs.
  2. Learn basic SQL SELECT statements and options for processing a single table.
  3. Learn basic SQL SELECT statements for processing multiple tables with subqueries.
  4. Learn basic SQL SELECT statements for processing multiple tables with joins.
  5. Learn SQL Statements to add, modify and delete data.


Chapter 4 - Data Modeling and the Entity-Relationship Model

  1. Learn the basic stage of a database development project.
  2. Understand the purpose and role of a data model.
  3. Know the principal components if the E-R data model.
  4. Understand how to interpret both traditional and UML-style E-R diagrams.
  5. Learn to construct traditional E-R diagrams.
  6. Learn how to represent 1:1, 1:N, N: M, and binary relationships with the E-R model.
  7. Know how to represent recursive relationships with the E-R model.
  8. Understand the two types of weak entities and know how to use them.
  9. Learn how to create an E-R diagram from source documents.


Chapter 5 - Database Design

  1. Learn how to transform E-R data models into relational designs.
  2. Understand the nature and the background of normalization theory.
  3. Know how to use normalization criteria to evaluate relational designs.
  4. Understand the need for denormalization.
  5. Learn how to represent 1:1, 1:N, and N:M binary relationships.
  6. Learn how to represent 1:1, 1:N, and N:M recursive relationships.
  7. Learn SQL statements for creating joins over binary and recursive relationships.
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